The Xentris wireless charging pad is a popular choice for convenient device charging. However, users sometimes encounter issues like the charging pad blinking green and blue. This article explores the potential causes and solutions for this problem.
Understanding the Xentris Wireless Charging Pad’s LED Signals
The LED lights on your Xentris charging pad communicate its status. While specific patterns might vary slightly between models, a blinking green and blue light generally indicates an error or malfunction. This could signify issues ranging from foreign object detection to compatibility problems or even a faulty charging pad.
Common Causes and Solutions for Blinking Green and Blue Light
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Foreign Object Detection (FOD): Wireless chargers often have a built-in FOD feature to prevent overheating. Metal objects like coins, keys, or even credit cards placed on the charging pad can trigger this safety mechanism.
- Solution: Remove any metal objects from the charging pad’s surface and surrounding area. Ensure only your Qi-compatible device is on the pad.
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Incompatible Device or Case: The Xentris charging pad is designed for Qi-compatible devices. Using a non-compatible device or a thick, metallic phone case can disrupt the charging process.
- Solution: Verify your device supports Qi wireless charging. If it does, try removing the phone case, especially if it’s thick or contains metal.
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Misalignment: Proper alignment is crucial for efficient wireless charging. If your device isn’t correctly positioned on the charging pad’s sweet spot, it might not charge properly and trigger the error light.
- Solution: Adjust your device’s position on the charging pad. Try centering it and ensuring it’s lying flat. The user manual might indicate the optimal charging area.
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Power Source Issues: An unstable or insufficient power source can also cause charging problems.
- Solution: Ensure the charging pad is connected to a reliable power adapter and wall outlet. Try a different adapter and outlet to rule out power supply issues. If using a computer’s USB port, switch to a wall adapter.
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Faulty Charging Pad: If none of the above solutions work, the charging pad itself might be defective.
- Solution: Contact Xentris customer support for troubleshooting assistance or a possible replacement.
Tips for Optimal Xentris Wireless Charging Performance
- Use the Correct Power Adapter: Always use the power adapter recommended by Xentris for optimal charging speed and to avoid potential issues.
- Keep the Pad Clean: Regularly clean the charging pad’s surface with a soft, dry cloth to remove dust and debris that might interfere with charging.
- Avoid Extreme Temperatures: Don’t expose the charging pad to extreme heat or cold, as this can damage the internal components.
Conclusion
A Xentris wireless charging pad blinking green and blue signals an error that needs attention. By systematically checking for common issues like FOD, device compatibility, alignment, and power source problems, you can often troubleshoot and resolve the problem yourself. If the issue persists, contacting Xentris customer support is the best course of action. By following these guidelines, you can ensure a smooth and efficient wireless charging experience with your Xentris charging pad.
